Menu
Meet Improva support team, dedicated to ensuring the continued sustainability of your SAP investments.
Improva aims to increase the efficiency of its customers’ SAP systems and manage their business processes uninterruptedly with the 24/7 SAP application support service it offers to its customers. Post-live support processes are as important as projects. IMPROVA provides improved SAP support services that enable your company’s processes to run without interruption; realise the rapid adaptation of your systems to changing and developing business conditions, and provide continuously developing, improving and learning systems in line with your strategic goals.
IMPROVA support team, which serves customers with different support models, aims to meet the first and second level support needs of companies in the most effective way by tracking calls according to SLA Levels. Calls from customers are kept on a web-based call management system; all kinds of support KPIs such as service levels, timely intervention success rate, call return speed are periodically reported to our customers via the call system. With IMPROVA uninterrupted and improved support services, failures in our customers’ existing systems are resolved with minimum intervention times, as well as system improvement and training needs from customers are successfully addressed.