Customer Service – CS
SAP CS module is the module where the companies that offers maintenance and repair services to their customers manage these services. With the SAP CS module; planning, monitoring, pricing and invoicing the maintenance and repairs services offered to the customers are conducted. CS module works in integration with the logistic and financial modules.
Main functions of SAP CS module are as follows;
- Establishing the technical hierarchy
- Tracking the serial numbers
- Tracking the corrective and preventive maintenance
- Tracking of installation, equipment production and repairs
- Warranty monitoring
- Maintenance service contract monitoring
- Counter monitoring
- Monitoring object based damage and cause of damage
- Automatic termination and call monitoring
- Service reports